Exchange
- We encourage you to thoroughly inspect your order at the time of delivery or pickup. It is your responsibility to ensure 100% satisfaction with your purchase by inspecting it prior to acceptance.
- All sales are considered final once your order has been accepted, and the delivery or pickup process has been completed.
- If you choose to cancel your order, a refund will be issued, deducting a 20% restocking fee, delivery fee, and deposit from the total amount.
Delivery
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All online orders must be paid in full at the time of purchase.
- Due to liability, delivery will be curbside only.
- Delivery is limited to locations within 50 miles of 91765. Contact us for arrangements if the delivery location is beyond 50 miles.
- If you choose to cancel the order, a refund will be issued, deducting a 20% restocking fee and deposit.
- We cannot guarantee weather conditions. We reserve the right to reschedule delivery in the event of severe weather, such as high winds, excessive rain, severe cold weather or snow, and lightning.
- Delivery must be scheduled within 2 days of purchase.
- You are responsible for paying the delivery fee within 24 hours of purchase. Delivery will not be made until payment is complete. Failure to pay within 24 hours will result in a refund, minus the 20% restocking fee and deposit.
- Our team will contact you within 2 days of purchase to set up a delivery date.
- Within 24 hours of your scheduled delivery date, our team will contact you to confirm your delivery arrival.
- On the day of delivery, you will receive a text message at least 30 minutes prior to your delivery. A $99 fee will be applied if you are not home at the time of delivery.
- If you need to reschedule your delivery, please notify us immediately. Orders rescheduled within 24 hours of delivery may incur a $49 rescheduling fee.
- Associates may assist during delivery, but we reserve the right to refuse assistance if it may result in injuries or property damage.
- We are not responsible for any damage or loss to customer merchandise and/or vehicles during loading or transportation.
Pick-up
- Ensure full payment at the time of ordering for all online purchases.
- Schedule pick-up within three days of purchase.
- Note that we cannot hold merchandise beyond the agreed pick-up date. If you're unable to pick up your items on the scheduled date, promptly inform the store. Rescheduling orders within 24 hours of pick-up may result in a $49 rescheduling fee.
- Failure to pick up the order within 24 hours of the scheduled date will lead to a full refund, with a deduction of a 20% restocking fee and deposit. If you decide to repurchase, you'll be responsible for the full current price.
- Verify that your vehicle can accommodate the size of the furniture. Secure and tie down merchandise to your vehicle during transportation.
- While associates may assist in loading customer merchandise, we reserve the right to refuse assistance if it poses a risk of injury or property damage.
- We're not liable for any damage or loss to customer merchandise or vehicles during the loading or transportation process.